Comprehensive Terms and Conditions
These terms and conditions ("Agreement") govern all services provided by VK IT Company ("Company"). By engaging our services, you agree to be bound by these terms.
General Terms (Applicable to All Services)
1. Acceptance of Terms
By making payment or using our services, you acknowledge that you have read, understood, and agreed to all terms herein.
2. Service Modifications
We reserve the right to modify or discontinue any service without notice. Changes won't affect ongoing projects with signed agreements.
3. Client Responsibilities
You must provide accurate information, timely feedback, and necessary materials. Delays caused by you may incur additional charges.
4. Account Security
You are responsible for maintaining confidentiality of your account credentials and all activities under your account.
Strict No Refund Policy
1. Absolute No Refund Policy
All payments made to VK IT Company are strictly non-refundable under any circumstances whatsoever, including but not limited to:
- Digital Marketing Services: No refunds for lack of response, low engagement, or unsatisfactory campaign results
- Design Services: No refunds if designs are unsatisfactory after final delivery and approval
- Application Development: No refunds for app rejections, performance issues, or feature requests beyond scope
- Social Media Management: No refunds for page bans, algorithm changes, or low follower growth
- Change of mind or business direction
- Subjective dissatisfaction with results
- Early termination by client
- Partial use of delivered services
- Delays caused by client-provided materials or feedback
- Third-party service issues (hosting, platforms, APIs)
- Force majeure events affecting service delivery
2. Digital Marketing Specifics
For digital marketing services, you acknowledge and agree:
- Results are not guaranteed and vary based on market conditions
- No refunds for low conversion rates or poor campaign performance
- Ad platform changes (Facebook, Google policies) are beyond our control
- All ad spend is non-refundable once campaigns are launched
3. Design Services
For design work (websites, graphics, UI/UX):
- No refunds after initial concepts are delivered
- Maximum 3 revision rounds included - additional changes billed separately
- Final files delivered constitute project completion
- Hosting/setup issues don't qualify for design refunds
4. Application Development
For mobile and web applications:
- No refunds after prototype approval
- App store rejections don't qualify for refunds
- Device-specific issues require separate support contracts
- Post-launch bugs are addressed per maintenance agreements
5. Chargeback Consequences
Initiation of payment disputes will result in:
- Immediate termination of all services
- Permanent blacklisting from all VK IT services
- Legal proceedings to recover amounts plus 25% penalty
- Reporting to credit bureaus and industry blacklists
- Public disclosure per court judgments
6. Dispute Resolution
Any service concerns must be raised in writing within 48 hours of delivery. We will attempt to resolve issues through:
- Additional revisions (design)
- Campaign optimizations (marketing)
- Bug fixes (applications)
- Under no circumstances will these resolutions include refunds
By making payment, you explicitly agree to this no-refund policy and waive any chargeback rights.
Website Development Services Agreement
1. Initial Services Provision
- First year includes limited domain, basic hosting and standard SSL certificate
- Premium domain extensions may incur additional costs
- Free services auto-renew at standard rates after first year
2. Project Scope Definition
- Final deliverable will strictly match the signed proposal specifications
- Additional pages/features require formal approval and may affect timeline
- Content population has limited revision rounds (exact number to be specified in proposal)
3. Technical Framework
- Website will be delivered on our standard development platform
- Core framework/theme modifications post-delivery require separate agreement
- Custom development work falls under separate service terms
4. Client Responsibilities
- Timely content submission is mandatory for project schedule
- Client is solely responsible for account security and credentials management
- Third-party service integrations may have additional requirements
5. Maintenance & Support
- Post-launch support period will be defined in project proposal
- Ongoing maintenance requires separate service agreement
- Content updates are not included in standard maintenance
6. Renewal & Continuity
- Client is responsible for all service renewals
- Expired services may incur reactivation fees
- Source code release policies will be specified in project contract
7. Payment Terms
- Structured payment schedule as per signed agreement
- Late payments may result in service suspension
- All fees are non-refundable once work commences
8. Legal Protections
- Exclusive jurisdiction for disputes will be specified in contract
- Liability is limited to the value of services rendered
- We're not responsible for third-party service disruptions
9. Termination Conditions
- Early termination by client forfeits all payments
- We reserve right to terminate for non-payment with 7 days notice
- Post-termination data retrieval may require separate agreement
Formal project proposals will specify:
- Exact scope of work and deliverables
- Detailed payment schedule
- Specific timelines and milestones
- Any applicable service fees
All other terms will be mutually agreed upon via official communication channels before project commencement.
Application Services
1. Store Approvals
We don't guarantee app store approvals. Rejection due to policy changes may require additional paid work for compliance.
2. Device Fragmentation
We test on major devices/OS versions but can't guarantee flawless operation on all devices, especially with custom modifications.
3. Maintenance
Post-launch maintenance requires separate agreement. OS updates may break functionality requiring paid updates.
Social Media Services
1. Platform Risks
We're not responsible for account bans, algorithm changes, or policy updates that affect performance or accessibility.
2. Ad Performance
We don't guarantee specific ROI or engagement metrics. Results depend on many external factors beyond our control.
3. Content Liability
You're solely responsible for all content posted. We may reject posting content that violates platform policies.
Liability Limitations
1. No Warranties
All services are provided "as is" without warranties of any kind. We don't guarantee uninterrupted or error-free service.
2. Damages Cap
Our maximum liability is limited to the amount paid for the specific service causing the claim in the preceding 3 months.
3. Force Majeure
We're not liable for delays or failures due to events beyond our control (natural disasters, wars, internet outages, etc.).
4. Indemnification
You agree to indemnify us against all claims arising from your use of our services or violation of these terms.
General Provisions
1. Governing Law
This Agreement is governed by the laws of [Your State/Country], with exclusive jurisdiction in its courts.
2. Modification of Terms
We may modify these terms at any time. Continued use of services constitutes acceptance of modified terms.
3. Severability
If any provision is found invalid, the remainder of the Agreement remains in full force.
4. Entire Agreement
This document constitutes the complete agreement between parties regarding the services.
By using our services, you acknowledge that:
- You have read and understood these terms
- You agree to all provisions, including the no refund policy
- You accept full responsibility for your use of our services
- You waive any claims not expressly stated herein
Social Media Services
1. Platform Risks
We're not responsible for account bans, algorithm changes, or policy updates that affect performance or accessibility.
2. Ad Performance
We don't guarantee specific ROI or engagement metrics. Results depend on many external factors beyond our control.
3. Content Liability
You're solely responsible for all content posted. We may reject posting content that violates platform policies.